Privacy Policy

CloudsSync ("us", "we", or "our") operates the website www.cloudssync.com (the "Service"). We are committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our hosting services.

By accessing or using our Service, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.

1. Information We Collect

a. Personal Information

When you register for an account, purchase services, or undergo KYC verification, we may collect:

• Full name
• Email address
• Phone number
• Physical address (for billing & KYC)
• Government-issued ID (e.g., passport, driver's license)
• Proof of address (e.g., utility bill, bank statement)
• Payment details (handled securely via third-party processors)
• IP address (for security and fraud prevention)

b. Non-Personal Information

We automatically collect certain data when you visit our website, including:

• Browser type & version
• Operating system
• Referring website
• Pages visited & time spent
• Clickstream data

c. Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

• Enhance user experience
• Analyze website traffic
• Personalize ads (via third-party vendors like Google Ads)
• Remember login sessions

You can disable cookies in your browser settings, but some features may not function properly.

2. Third-Party Tracking Services

We use various third-party tracking and analytics services to improve our website and services:

Google Analytics & Google Ads

• Tracks website usage and user behavior
• Measures advertising effectiveness
• Creates remarketing audiences
• You can opt out using Google's Ads Settings or browser add-ons

Facebook Pixel

• Tracks conversions from Facebook ads
• Builds custom audiences for targeted advertising
• Optimizes ad delivery
• You can control this through your Facebook ad preferences

Other Tracking Technologies

• Cloudflare Analytics (for performance and security)
• Email tracking pixels (for newsletter engagement)
• Affiliate tracking cookies (for partnership programs)

3. How We Use Your Information

We process your data for:

• Providing & managing hosting services
• Mandatory KYC verification for fraud prevention & legal compliance
• Processing payments & invoices
• Responding to customer support requests
• Improving website performance & security
• Sending promotional emails (you can opt out anytime)
• Complying with legal obligations (e.g., anti-money laundering laws)

4. Data Sharing & Disclosure

We do not sell your personal information. However, we may share data with:

• Payment processors (Stripe, PayPal) for transactions
• KYC verification providers (for identity & address validation)
• Third-party vendors (Google Analytics, Cloudflare) for analytics & security
• Legal authorities if required by law (e.g., subpoenas, fraud investigations)

5. Data Security

We implement industry-standard security measures, including:

• End-to-end encryption for KYC documents
• SSL/TLS encryption for data transmission
• Regular security audits
• Restricted employee access to sensitive data
• Secure server infrastructure

However, no online transmission is 100% secure. We cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to external sites (e.g., cPanel, WordPress). We are not responsible for their privacy practices. Always review their policies before sharing data.

7. Data Retention

We retain your information only as long as necessary for:

• Service provision
• Legal compliance (including KYC records)
• Dispute resolution

KYC documents are stored securely for a minimum period as required by law.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data (except where legally mandated, e.g., KYC records)
• Opt out of marketing emails
• Restrict or object to processing
• Request data portability

To exercise these rights, contact us at privacy@cloudssync.com.

9. Children's Privacy

Our services are not intended for users under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

11. KYC Verification Requirement

To prevent fraud and comply with global regulations, all users must complete KYC verification before using or continuing to use our services. This may include submitting:

• A valid government-issued ID
• Proof of address
• Additional documentation if requested

Failure to complete KYC may result in account suspension or termination.

12. Contact Us

For privacy-related inquiries or KYC support, contact: