Refund Policy

1. Money-Back Guarantee

1.1 Standard Guarantee

• 30-Day Refund: Applies to standard hosting services. Refund requests must be submitted within 30 days of service activation.
• Special Offers: 7-day money-back guarantee for promotional/discounted plans (prevents abuse).

1.2 Refund Eligibility by Service Type

1.3 Billing Period Refund Windows

Refund eligibility based on billing periods:

• Annual payments are eligible for up to 30 days money-back guarantee.
• Semi-annual payments are eligible for up to 15 days.
• Quarterly payments are eligible for up to 7 days.
• Monthly payments are eligible for up to 3 days.

2. Refund Process & Timeline

2.1 How to Request a Refund

To request a refund:

1. Contact our billing department via email or support ticket
2. Provide your account details and order number
3. Specify the reason for the refund request
4. Allow up to 5-7 business days for processing

2.2 Processing Timeline

• Method: Refunds issued via original payment method.
• Timeline: 7–10 business days after approval.
• Deductions: Up to 15% processing fee may apply.

2.3 Processing Time by Payment Method

• Refund approval: 2-3 business days
• Bank transfer refunds: 5-10 business days
• Credit card refunds: 3-7 business days
• Mobile banking refunds: 1-3 business days

3. Refund Conditions & Limitations

3.1 Eligibility Requirements

To be eligible for a refund, you must:

• Request the refund within the applicable refund window
• Have used less than 10GB of bandwidth
• Not have violated our Terms of Service
• Not have requested previous refunds
• Provide a valid reason for the refund request

3.2 Limitations & Exclusions

• Abuse: No refunds for suspended/terminated accounts (e.g., TOS violations).
• Renewals: Not eligible for money-back guarantees.
• Account suspensions due to policy violations
• Customer-caused data loss or damage
• Change of mind after refund window expires
• Dissatisfaction with third-party software
• Force majeure events or external factors

4. Non-Refundable Services

4.1 Services Not Eligible for Refund

• Domain registrations and renewals
• SSL certificates
• Setup fees and migration services
• Add-on services and software licenses
• Renewal payments (only first payment eligible)

4.2 Partial Refunds

In certain circumstances, partial refunds may be offered for:

• Downgrade requests within the first 30 days
• Service interruptions exceeding SLA guarantees
• Billing errors or overcharges
• Unused portions of annual payments (at our discretion)

5. Service Credits

Instead of refunds, we may offer service credits for:

• Downtime exceeding our 99.9% uptime guarantee
• Service quality issues
• Migration problems caused by CloudsSync
• Billing disputes resolution

6. Dispute Resolution

If you're unsatisfied with a refund decision, you may:

• Escalate to our management team
• Request a formal review of your case
• Seek resolution through our customer advocacy program

Note: As per our Terms of Service, no disputes are granted for any of our services beyond our internal review process.

7. Contact Information

For refund requests and billing inquiries:

8. Policy Updates

This refund policy may be updated periodically. Significant changes will be communicated to customers via email and posted on our website. Continued use of our services after policy updates constitutes acceptance of the new terms.

9. Important Notice

This Refund Policy is part of our Terms of Service. By using CloudsSync services, you agree to both documents. For complete terms and conditions, please review our full Terms of Service at www.cloudssync.com/terms-of-services.